Three weeks ago I got a brand new Cadillac XT4. After a week, the transmission failed. The vehicle has been in the garage for two weeks now and I am told the part is out of stock. Needless to say, I'm already starting to hate my new purchase. Am I entitled to compensation in such a case?

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Hello Stéphane,

Here is a situation which, indeed, is rather annoying. Especially since the transmission of this vehicle is common and used on several other products of the brand. Obviously, the dealer will have the obligation to replace the defective part under warranty and to provide you with a replacement vehicle while waiting for you to travel. However, the latter is not required by law to compensate you in such a context. You could not, for example, decide to give back the keys to the vehicle and say that you no longer want them.

This type of situation is more and more frequent usually in connection with new models for which the dealers do not keep the parts in stock. And since the latter often reduce their inventory so as not to have to bear too great a financial burden, this more often gives rise to situations like yours.

After two weeks of waiting, I personally believe that it is premature to speak of an unreasonable delay. However, if the situation persists, you may be able to file a complaint with Cadillac customer service at this point, especially if you perceive a lack of cooperation from the dealership.

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