How to apply the benefits of emotional intelligence at work – 04/11/2019

Emotional intelligence, conceptualization developed by Daniel Goleman, includes the knowledge and conscious management of feelings and emotions of your own and others to avoid being dragged unfavorably by them and thus achieve various skills:

  • self-control,
  • self motivation,
  • persistence in a task,
  • frustration tolerance,
  • postponement of gratification in pursuit of an achievement,
  • mood regulation,
  • empathy and
  • Management of interpersonal relationships.

Many people have probably heard or read about this concept. However, emotion management is not only reflected on a personal level, but also has a high impact on the job.

“Developing our emotional intelligence enhances our favorable decision making, the quality of the relationships we generate and the correct control of emotions such as anger, frustration or apathy, "he explains to Clarion Gisela Bartolome, Director of RH ACTITUD (Integral Management of Human Resources).

"In this way, today is required by organizations that increasingly leaders develop their emotional intelligence, being a determining factor for success, well above the technical knowledge. It is essential to be able to interact appropriately and intelligently with the members of a work team and with their bosses. In my professional experience, and accompanying people in their development, it is clear that people's success stories are based on how they handle their emotions, how they manage relationships, while still focusing on their goals and how they adapt to the changes that are inevitable today in a professional environment, ”adds Barolome.

Developing our emotional intelligence enhances our favorable decision making, the quality of the relationships we generate and the correct control of emotions such as anger, frustration or apathy. Today it is required by organizations that increasingly develop their emotional intelligence, being a determining factor for success, well above technical knowledge.

Gisela Bartolome

Director of RH ACTITUD (Integral Management of Human Resources).

Diagnosis and competence development

“Emotional intelligence enters the world of work as a concept linked to diagnosis and competence development in the area of ​​human resources. Knowing how to channel the emotion to guide an effective work in the logic of productivity of a company, is something valuable in that it entails capacities of self-control, self-efficacy, motivation, communication, negotiation, cooperativity, leadership, favorable decision-making, quality of interpersonal relationships " , he tells Clarion Dr. Irene Biosca, child and youth psychiatrist.

"In the work area, hierarchy, technical knowledge, experience, and culture are variables that intervene, shape and restrict links, impacting on communication, the expression of emotions or affective attunement. Emotional management can happen only subject to the achievement of the task or objective”, Adds the professional.

lazy square - How to apply the benefits of emotional intelligence at work - 04/11/2019

Developing our emotional intelligence enhances our favorable decision making, the quality of the relationships we generate and the correct control of emotions such as anger, frustration or apathy

For Walter Riccomini, HR Manager at Rochester Hotels, today leadership is relational and maintains that the success of those who aspire to these positions will depend on the links that they build through the handling of emotions that will determine that destiny.

“Everyone who wants to grow professionally should be aware of their emotions and a healthy management of their relationships. If you want to measure a Leader, you have to take into account the personal, emotional and professional growth of the people you lead. HR ceased to be the office that managed the legal reality of operational areas such as paying salaries, sanctioning or interviewing. Today those responsible for this area must have a strategic vision of the business to give value to the company. They are the custodians of maintaining a teamwork culture, with leaders who manage to keep their employees motivated, focused and giving their best in healthy and friendly environments that see error as an opportunity for improvement, that provide the possibility of growing individually and collectively, open to innovation and change, to negotiate again and again with peers and leaders, ”Riccomini points out.

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- How to apply the benefits of emotional intelligence at work - 04/11/2019

The role of HR to foster emotional intelligence

One of the keys to developing our emotional intelligence lies in the self-knowledge to be able, from there, to achieve genuine and sustainable changes over time. In addition, it is important to use experience, that is, to practice behaviors.

“The company where we work plays a fundamental role since it can give us feedback about how we manage our emotions giving us a real vision of our behaviors. However, each company also has its own culture and somehow its way of managing the emotions of its members. There are companies that stand out for their structured processes with which they can leave little room for the expression of emotions. On the other hand, there are others whose culture fosters the relationship between people over processes. All this will be very important to have space for the development of our skills, ”says Bartolome.

Emotional intelligence enters the world of work as a concept linked to the diagnosis and development of skills in the area of ​​human resources. Knowing how to channel the emotion to guide an effective work in the logic of productivity of a company, is something valuable as it entails capacities of self-control, self-efficacy, motivation, communication, negotiation, cooperativity, leadership, favorable decision making, quality of interpersonal relationships

Dr. Irene Biosca

Juvenile Child Psychiatrist.

What role does HR play in the development of the emotional intelligence of its collaborators? “As custodians of the corporate culture we must promote models of productive communication, encourage innovation so that all members can question the status quo of 'this is done', manage the conflict as an opportunity for improvement. We can also work to add value to the quality of life of the collaborator (and ultimately the company). Workshops on financial education, case management, gender equality courses, crisis treatment and team relations are some of the management possibilities that we can do in companies so that emotions do not become bad, bad treatment habits Promoting a productive communication model is very important. We should all engage in conversations with purpose, listening with commitment and speaking responsibly. And above all the leaders, ”replies Riccomini.

lazy square - How to apply the benefits of emotional intelligence at work - 04/11/2019

Developing our emotional intelligence enhances our favorable decision making, the quality of the relationships we generate and the correct control of emotions such as anger, frustration or apathy

In the case of entrepreneurs, Given the prominence necessary to carry out a company, it is essential how they manage their emotions and their self-motivation.

“From selling the idea to be able to obtain resources to achieve the first client, cHow emotions are managed becomes critical to be able to sustain the objectives during the different challenges that the entrepreneurial world presents. The keys for entrepreneurs are to gain confidence, achieve excellent communication of ideas, work on self-control and generate efficient relationships for entrepreneurship, ”concludes Bartolome.

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- How to apply the benefits of emotional intelligence at work - 04/11/2019

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